As the 2050 net zero targets approach, enterprises are increasingly focusing on reducing emissions, with a specific emphasis on customer experience (CX) operations. The rise of 'Green CX' has become crucial for businesses, not just as a marketing strategy but as a driver of sustainable practices and consumer loyalty. Online searches for sustainable products have surged, indicating a demand for eco-conscious brands. CX teams are advised to start by understanding emission categories and implementing Green CX practices to lower their carbon footprint and energy consumption. Furthermore, contact centers can benefit from technology optimization, cloud migration, and the utilization of green hydrogen to enhance efficiency and reduce emissions. Conversational AI and strong corporate social responsibility efforts are highlighted as key elements in the journey towards decarbonization. The article emphasizes the importance of aligning CSR efforts with vendors and exploring innovative ways, like reevaluating the use of headsets, to further reduce environmental impacts and promote sustainability in business operations.