In the quest for decarbonization and sustainable energy solutions, the global shift towards hydrogen is gaining momentum. Just as Steve Jobs emphasized the importance of starting with the customer experience in technology development, the implementation of hydrogen energy requires a customer-centric approach. While hydrogen shows promise in decarbonizing sectors like transportation and manufacturing, its success goes beyond technological advancements to encompass how well it fits into the lives and operations of end-users. Infrastructure availability, cost efficiency, and ease of adoption emerge as critical factors in driving the widespread adoption of hydrogen. Industries transitioning to hydrogen must focus on solving practical customer challenges while remaining cost-competitive. Governments worldwide, exemplified by Germany and Japan, are leading the way in integrating hydrogen into their energy strategies with a strong emphasis on the end-user experience. By prioritizing the customer's needs and building infrastructure to support them, hydrogen has the potential to revolutionize the global energy landscape.